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Privacy Policy
Last Updated: January 15, 2025
At donerivalex, we're serious about keeping your personal information safe. This policy explains exactly what we collect, why we need it, and how we use it when you interact with our budget strategy education services.
Operating in Canada means we follow federal privacy laws—specifically PIPEDA (Personal Information Protection and Electronic Documents Act)—along with provincial regulations where they apply. We've written this in plain language because legal jargon helps nobody.
Information We Collect
What You Give Us Directly
When you sign up for our learning programs or reach out through our contact forms, we collect basic details. Name, email address, phone number if you provide it. Sometimes we ask about your current financial goals or budget challenges—this helps us match you with the right program level.
Account Information
Your name, email, password (encrypted), and any profile details you choose to add when creating an account on donerivalex.com.
Program Enrollment Data
Course selections, payment information (processed through secure third-party providers), and progress tracking within our educational materials.
Communication Records
Emails, messages, or feedback you send us. We keep these to improve our service and respond to your questions properly.
Technical Information We Gather Automatically
Like most websites, we collect some technical data when you browse. IP addresses, browser type, device information, pages you visit. This helps us understand how people use the site and where we need to fix things.
- Device identifiers and operating system details
- Time zone settings and language preferences
- Referring URLs and navigation paths through our site
- Session duration and interaction patterns with course materials
- Error logs when something breaks (so we can fix it faster)
How We Use Your Information
We're not in the business of selling data. Everything we collect serves specific purposes related to running our educational programs and making them better.
Primary Uses:
Delivering the courses you enrolled in. Sending program updates and important administrative notices. Processing payments securely. Responding when you contact us with questions or technical issues.
| Purpose | Legal Basis | Data Retention |
|---|---|---|
| Course delivery and access | Contract fulfillment | Duration of enrollment plus 2 years |
| Payment processing | Legal obligation | 7 years (tax requirements) |
| Email communications | Consent | Until you unsubscribe |
| Site analytics | Legitimate interest | 26 months maximum |
| Customer support records | Legitimate interest | 3 years from last interaction |
Marketing and Educational Content
If you opt in, we'll send occasional emails about new programs, budget tips, or upcoming workshops. These are always optional. Every email includes an unsubscribe link that actually works—we check.
Information Sharing and Third Parties
We work with a few carefully selected service providers. They only get access to data they absolutely need, and they're bound by strict confidentiality agreements.
Who We Share With (and Why)
- Payment Processors: Handle credit card transactions securely. They never see your full card details—neither do we, actually.
- Email Service Providers: Send course confirmations and program updates. Canadian-based servers.
- Cloud Hosting Services: Store course materials and platform infrastructure. Data centers located in Canada.
- Analytics Platforms: Help us understand site performance. Configured to anonymize IP addresses.
- Customer Support Tools: Manage inquiries and technical issues efficiently.
We Never:
Sell your personal information to data brokers. Share your data with advertisers. Use your information for purposes you haven't agreed to. Transfer data outside Canada without proper safeguards.
Legal Requirements
Sometimes we're legally required to disclose information. Court orders, regulatory investigations, that sort of thing. If this happens, we'll notify you unless we're specifically prohibited from doing so.
Your Privacy Rights Under Canadian Law
PIPEDA gives you specific rights regarding your personal information. We take these seriously and have straightforward processes to help you exercise them.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide it within 30 days in a readable format.
Correct Inaccuracies
Found something wrong? Let us know and we'll update it. You can change most account details yourself through your profile settings.
Request Deletion
Ask us to delete your personal information. We'll comply unless we have legitimate legal or business reasons to keep it.
Withdraw Consent
Change your mind about marketing emails or data collection? You can withdraw consent anytime. Some data is necessary for service delivery, though.
Data Portability
Get your data in a machine-readable format to transfer elsewhere if you want.
Lodge Complaints
File a complaint with the Office of the Privacy Commissioner of Canada if you believe we've mishandled your information.
How to Exercise Your Rights
Email us at help@donerivalex.com with your specific request. Include enough information for us to verify your identity (we can't hand over account data to just anyone who asks). We'll respond within 30 days, as required by law.
Data Security and Protection
Security isn't just about having the right technology—though we do use industry-standard encryption and secure servers. It's also about processes, staff training, and regular audits.
Technical Safeguards
- SSL/TLS encryption for all data transmission
- Encrypted storage for sensitive personal information
- Regular security patches and system updates
- Firewall protection and intrusion detection systems
- Secure backup procedures with encrypted archives
- Multi-factor authentication for staff access to systems
Organizational Measures
Our team receives regular privacy training. Access to personal data is limited to employees who actually need it for their work. We maintain detailed logs of who accesses what and when.
Data Breach Protocol:
If something goes wrong—unauthorized access, data leak, whatever—we'll notify affected individuals within 72 hours. You'll get clear information about what happened, what data was involved, and what steps we're taking. We'll also report to the Privacy Commissioner as required.
Data Retention and Deletion
We don't keep your information forever. Different types of data have different retention periods based on legal requirements and business needs.
Standard Retention Periods
Course enrollment records: Kept for two years after your last program completion. Helps with transcript requests and credential verification.
Financial records: Seven years from transaction date. Canadian tax law requires this.
Marketing preferences: Until you unsubscribe or request deletion.
Technical logs: Maximum 26 months, often less depending on the type.
Customer support tickets: Three years from resolution date.
Account Deletion Process
Want to close your account? Email help@donerivalex.com and we'll handle it within 14 business days. Some information might stick around longer due to legal obligations, but we'll make it clear what stays and why.
Cookies and Tracking Technologies
Our site uses cookies. Not the edible kind—small text files that help the website remember you and track how it's being used.
Types of Cookies We Use
- Essential Cookies: Required for the site to function. Login sessions, shopping cart functionality, basic security features.
- Performance Cookies: Collect anonymous data about site usage. Help us identify slow pages or broken features.
- Preference Cookies: Remember your settings and choices. Language selection, layout preferences, that sort of thing.
You can control cookie settings through your browser. Blocking certain cookies might affect site functionality—like not being able to stay logged in. Most browsers have pretty good privacy settings these days if you poke around in the preferences.
Children's Privacy
Our services target adults managing their personal finances. We don't knowingly collect information from anyone under 16. If you're a parent and discover your child has created an account without permission, contact us immediately and we'll delete it.
Changes to This Policy
Privacy laws change. Our practices evolve. When we update this policy, we'll post the new version here and update the date at the top. Significant changes get emailed to active users.
We recommend checking this page occasionally, especially if you're concerned about how your information is handled. We'll never make major changes without giving you notice and an option to opt out if applicable.
Questions or Concerns?
We're here to help with any privacy-related questions.
Email: help@donerivalex.com
Phone: +1 705-368-7005
Mail: 396 Spadina Ave, Toronto, ON M5T 2G5, Canada
If we can't resolve your concern, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca.